Customer Service Representative

Job Overview:

As a Customer Service Representative, you will be the first point of contact for customer inquiries, providing assistance via email, chat, and phone. You will handle Tier 1 and Tier 2 support requests, log customer interactions in CRM systems, and escalate complex issues as needed. This role requires strong problem-solving skills and excellent communication abilities.

Key Responsibilities:

• Handle support inquiries related to:
• Password resets, entitlements, and basic service-level questions.
• Assist customers via email, chat, and phone support.
• Log all support interactions in CRM & ticketing systems.
• Escalate complex issues to Tier 3 or specialized teams.
• Track and ensure timely resolution of customer requests.

Qualifications:

• Fluency in French-English or German-English (both written and verbal).
• Strong problem-solving & communication skills.
• Ability to work with CRM and support ticketing tools.
• Customer service experience is preferred but not required—training will be provided.